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FAQ
Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping Rates & Delivery Estimates
- Australia, Canada, US, Rest of the World
- Free Shipping: For orders of $50.00 and above
- Standard Delivery: $10.00 for orders under $50.00
- Expedited Delivery: $20.00 for all orders
Can I change my address?
If you have placed your order using the incorrect address, please get in touch with us as soon as possible. Please note we cannot guarantee that any changes can be made to your order. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You may be able to contact the courier before delivery to request any updates.
How can I cancel my order?
Unfortunately, once an order is placed, we cannot guarantee cancellation. Due to the high volume of orders we place every day, we work hard to ensure that all orders are packed and shipped as quickly as possible. After the order is delivered, if it is too late to cancel, we will be happy to help you.
I have ordered the wrong item, can this be changed?
If you provide timely feedback to our customer service team, changes can be made before the product is shipped. Please contact our team at [email protected].
I did not receive a confirmation or tracking email from you.
Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.
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